Algemene voorwaarden

These Terms and Conditions (‘Terms’) are a legal agreement between You (‘You or Your’) and Digicel Caribbean Limited (‘Digicel’) with its registered offices at One Welches, Welches, Barbados.

Digicel through its third-party providers including Paygomobile LLC and Stripe, Inc., offers voice communication and mobile top-up services (the “Service”). The Affiliates and third-party providers are hereinafter, jointly or severally, referred to as “Merchants”. Digicel and Merchants may be collectively referred to as “we”, “us”, our”.

These Terms govern Your use of the Digicel Call International App (“Application or App”) and the relates products and services (‘collectively, the ‘Services’), whether such Services are offered by Digicel, an Affiliate or an authorized third-party service provider.

By accepting these Terms of Use, you are agreeing to and accepting our Digicel Mobile Telephone Services Terms and Conditions and Digicel Privacy Policy, which you can access via our website https://www.digicelgroup.com/ and, which may be amended from time to time. By continuing to access or use the Services after we have posted amendments, you agree that it is appropriate for us to consider that you have expressly consented to be bound by the Terms, as amended. Keep in mind that it remains your responsibility to stay informed as to any and all amendments that we post, even if you do not receive our reminders that amended Terms have been posted.

THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION. PLEASE SEE THE ARBITRATION SECTION OF THIS AGREEMENT FOR MORE INFORMATION.

1 DEFINITIONS

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below:
1.1 Account: Refers to the Digicel Call International account created by the user upon registration for the App, which includes a telephone number and a four-digit PIN.

1.2 Affiliate: means any person, legal or natural, which directly or indirectly through one or more intermediaries, (i) is or becomes controlled by a Party, controls a Party, or is under common control with a Party, or (ii) a Party holds directly or indirectly 50% or more of the shares or voting power.

1.3 App or Application: The Digicel Call International Mobile Application, through which users can access and utilize the Services provided by Digicel, including voice communication, mobile top-up, and messaging.

1.4 Compatible Mobile Devices: Refers to mobile devices that are compatible with the Digicel Call International App.

1.5 International Destinations: The countries listed in Schedule 1.

1.6 PIN: means Your personal identification number being the 4-digit PIN You chose as Your password to access and operate the App.

1.7 Services: The suite of communication services offered through the Digicel Call International App, including telephony, instant messaging, and mobile top-up Transactions.

1.8 Top-Up: The process of adding credit to any Digicel account through the Digicel Call International Application.

1.9 Transactions: encompasses all actions, engagements, or reciprocal activities conducted in the Digicel Call International Mobile Application. Such activities include, but are not restricted to, outbound calls, purchase of Prepaid Airtime and Top-Up Transactions.

1.10 User: means any person with a Digicel Call International Account.

2 DESCRIPTION OF SERVICE

2.1 This App allows You to make outbound calls to friends and family in supported international destinations (as advertised in the app), Top-Up as well as send and receive messages.
2.2 The App is available to You once You are in the United States of America and upon Your acceptance of these Terms and Conditions.
2.3 You may register for an Account in the App by downloading it via the Google Play Store or the Apple App Store and following the instructions therein.
2.4 By registering to use the App, You agree to comply with all the provisions of these Terms. You also agree to comply with the following additional policies and other agreements (collectively “Additional Terms”) provided in the App that apply to You based on the Services You access:
• Privacy Policy, which can be found at http://digicel.admincontrolportal.com/app/docs/digicelprivacypolicy-en.php
• Digicel Call International App Top-Up Terms
• Digicel Call International Calling Terms
• any disclosures, limitations or other information provided with, or printed on, any materials associated with the Services.

2.5 We reserve the right to amend these Terms and any of the policies listed above at any time without notice, subject to applicable law. By continuing to use the App and the Service after any changes to these Terms become effective, You agree to abide and be bound by those changes. If You do not agree with any changes to these Terms, You must close the App immediately and discontinue use of the Services.
2.6 All charges applicable to the App are set forth in a separate fee schedule published in the App and are subject to change at any time at Digicel’s sole discretion. It remains your responsibility to stay informed and to review the fee schedule prior to using the App.

3 APP REGISTRATION

3.1 You must register for an Account to use the Services.
3.2 To register for an Account, Digicel may require certain information. Account creation involves providing a telephone number and creating a PIN.
3.3 You represent and warrant that You own the mobile phone number that You register with, and all information provided or collected while creating Your account on the App is true.
3.4 To register for an account on the App, You must be in the United States of America or its territories and be at least 18 years of age or older with the capacity to enter into contracts.
3.5 You must provide accurate and complete information in the registration process and keep that information current by updating the App as required.
3.6 Each User may only operate one Account at any time. The Account will be attached to the MSISDN of the User.
3.7 Digicel, in its sole and absolute discretion, may refuse to register or revoke the registration of any person on the App.
3.8 Digicel reserves the right to request further information relating to Your use of the App at any time; failure to provide such information may result in the limitation, suspension or termination of Your usage of the App.
3.9 You are fully responsible for all activity that occurs under Your Account, including for any actions taken by persons whom You have granted access to.

4 THE SERVICES

4.1 The App delivers a comprehensive suite of integrated real-time communication services.
4.2 The App is available to You only when You are in the United States.
4.3 You can perform Top-Up Transactions to any valid Digicel number through the Application.
4.4 The App allows users to send and receive in-App text-based messages via the messaging services.
4.5 You may also use the App to purchase Digicel prepaid airtime.
4.6 We do not warrant that all Services shall be always available to all Users and may withdraw any functionality or the Service in general as a direct result of new or amended legislation, regulations or government policy or any other compelling reason.
4.7 Use of any of the above Services are subject to the corresponding Terms of Use for that Service.

5 CALLING SERVICES

5.1 This service is available to persons located in the United States of America to make outbound calls to their friends and family in countries supported by the App as updated from time to time.
5.2 Digicel does not provide this product or service directly and makes no representations, warranties, or guarantees regarding Your use of the App.

6 TOP-UP SERVICES

6.1 You may purchase Digicel prepaid airtime on the App to perform top-up Transactions to any operative Digicel account.
6.2 Top-Up is sent instantly to the appropriate mobile phone number upon payment by you. Once the Top-Up is sent to a mobile phone number, it can be used immediately therefore it cannot be refunded or removed from the phone. As refunds are not possible, we ask you to always confirm that the mobile phone number you have entered is correct.
6.3 Where you purchase Top-up using credit card which was issued in the United States, your payment will be processed by Stripe, Inc. (registered in the U.S. State of California).
6.4 Top-Ups are purely for use domestically within the relevant Digicel jurisdictions (available on the App, and subject to change) and not for roaming.
6.5 You shall ensure that all instructions given by you to us through the Application are accurate and complete, and that, where appropriate, you correctly identify the mobile phone account to which any amount is to be credited or debited.
6.6 Digicel may impose limits on the amount or frequency of Top-Ups conducted via the App. You will be automatically notified through the Application when these limits are reached or should You attempt to effect Top-Ups more than the limits. Other limits and exclusions may Apply to the way which You can use this App from time to time, and You will be notified of these through Your use of the App.
6.7 Subject to your compliance with the Agreement and provided you have not acted fraudulently or in a negligent manner, we shall accept liability for the non-execution or defective execution of a Top-Up effected through the Application, but such liability shall be limited to the amount of the unexecuted or defectively executed Top-Up.

7 MESSAGING SERVICES

7.1 We provide an intuitive and user-friendly messaging feature, allowing You to send and receive in-App text.
7.2 The messaging services that we provide, including the ability to send and receive in-app text-based messages, are offered to users free of cost. No charges or fees apply to the use of messaging services. Digicel reserves the right to modify this policy, and any changes will be communicated to users through the app or other appropriate channels.
7.3 To maintain the security and integrity of the messaging service, messages can only be sent to individuals who have downloaded the App.
7.4 Users are solely responsible for the content of their messages and must comply with Applicable laws and regulations. Digicel reserves the right to take appropriate action in response to any misuse or abuse of the messaging services.

8 ACCESSING THE SERVICE

8.1 To create an account, You will be prompted to input Your telephone number and create a PIN. You are entirely responsible for all activities which occur under Your Account, including unauthorized use of Your credit card.
8.2 You hereby agree to guard Your Pin and not disclose it to any third party. We will never ask You to disclose Your Pin.
8.3 You will be liable for any loss suffered by You resulting from Your failure to abide by this section.
8.4 You will immediately notify Digicel of any unauthorized use of Your PIN or any other breach of security.
8.5 Digicel shall deem each correct PIN entry as being performed by the legitimate owner of the Account and shall regard all subsequent Transactions as validly performed by You.

9 TRANSACTIONS

9.1 Upon receiving a complete request from you to purchase prepaid airtime for making calls via the App, we will debit your payment method. Subsequently, we will electronically credit the amount of Prepaid Airtime purchased to the mobile phone number associated with your account.
9.2 Upon receiving a complete request from you for a Top-Up to credit mobile numbers with an operative Digicel account, we will debit your payment method. Subsequently, we will electronically request the relevant mobile network operator to credit the designated pre-paid mobile phone number with the Top-Up amount.
9.3 All payments, including those for the purchase of Prepaid Airtime and Top-Up, are processed by a third party, Stripe, Inc. By making payments through the App, you agree to comply with Stripe, Inc.'s terms and conditions, and your payment information will be subject to Stripe, Inc.'s privacy policy. Digicel is not responsible for any issues or disputes related to payment processing, and any concerns in this regard should be addressed directly with Stripe, Inc. You agree to hold us harmless against any claims you or anyone else acting on your behalf may have against Stripe, Inc., or any other third party which offers services through the App.
9.4 Please note that certain issuing banks may charge an additional fee for processing payments for the purchases conducted via the App. These additional fees are not set or applied by us and you are solely responsible for the payment of such fees. You may check with your bank to determine what if any fees are applicable to this transaction.

10 COMPATIBLE SERVICES AND THIRD-PARTY DEVICES

10.1 We do not warrant that the Services will be compatible with Your mobile device or certain mobile network carriers.
10.2 Your use of the Services may be subject to the terms of Your mobile device manufacturer or carrier.

11 SUSPENSION & TERMINATION

11.1 Digicel reserves the right at its sole discretion to suspend or terminate the Services and or your use of the App if You have entered inaccurate information, including incorrect security access controls.
11.2 Digicel reserves the right to terminate Your account if, in our sole and absolute discretion, if we believe You have violated these Terms or if we suspect fraudulent, abusive, or unlawful activity.
11.3 Termination of Your account includes:

i. Removal of access to all offerings within the App.
ii. Deactivation of Your Account and deletion of all data associated with Your Account, whether located in the App or elsewhere.
iii. Prevention of further use of the Services.
iv. The right to bar Your access to Your Account and the Services.

11.4 We shall not be liable to You or any third party for any termination of Your access to the App and you agree to hold us harmless against any claims you or anyone else acting on your behalf may have against us for any third party termination of Your access.

12 FREEZING

12.1 Digicel reserves the right to suspend, freeze, or terminate Your account at its sole discretion if fraudulent activity is suspected or for any other reason without prior notice.
12.2 You agree that Digicel will not be liable to You or any third party for any suspension, freezing, or termination of Your account and you agree to hold us harmless against any claims you or anyone else acting on your behalf may have against us for any suspension, freezing, or termination of Your account.
12.3 In the event that Digicel terminates Your account, You may no longer have access to the Services, including messaging, calling, Top-Up, and other material appearing on the App.
12.4 Digicel shall not be liable to You or any third party for any claims or damages arising out of any termination or suspension of Your account.
12.5 In the event of termination, You will be responsible for paying any amounts owed to Digicel up to and including the date of termination.

13 PROHIBITED USES

13.1 As a condition of use, You represent and warrant that You shall not use the App for any purpose that is prohibited by these Terms or that would be in violation of any applicable law.
13.2 You may not use the Services in any manner that could damage, disable, overburden, or impair any Digicel server, or the network(s) connected to any Digicel server, or interfere with any other party's use and enjoyment of any Services.
13.3 You may not attempt to gain unauthorized access to any Services, other accounts, computer systems, or networks connected to any Digicel server or to any of the Services, through hacking, password mining, or any other means.

14 INDEMNIFICATION

14.1 You will indemnify, defend and hold Digicel, its affiliates and third-party providers, harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest and expenses (including without limitation reasonable legal fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of Your representations, warranties or obligations set forth in these Terms; (b) Your wrongful or improper use of the Services; (c) Your violation of any applicable law; and (d) any other party’s access and/or use of the Services with Your PIN or other appropriate security code.

15 DISCLAIMER

User representations and warranties:
15.1 You represent and warrant to us that:
i. You are at least eighteen (18) years of age.
ii. You are in the United States of America when accessing the App.
iii. You are eligible to register and user the Services and have the right, power, and ability to perform under these Terms.
iv. any information You provide in connection with the Services, accurately and truthfully represents Your personal identity under which You access the services.
v. You and all Transactions initiated by You will comply with applicable law.
vi. You will not use the Services, directly or indirectly for any fraudulent undertaking or in a manner so as to interfere with the operation of the Services.
vii. Your use of the Services will be in compliance with these Terms and any other Applicable Terms.

15.2 Digicel’s representation and warranties:
i. Digicel shall flag any suspicious account activity and may escalate it to the relevant law enforcement authority.
ii. the App is provided ‘as-is’ and without any representations or warranty, whether express, implied, or statutory. Digicel specifically disclaims any implied warranties of merchantability, fitness for a particular purpose or non-infringement.

15.3 We do not warrant or guarantee that the services:
i. are accurate, reliable, or correct.
ii. will meet Your requirements.
iii. will be available at any time or location, uninterrupted, error-free, without defect or secure, or that any defects or errors will be corrected; or
iv. are free of viruses or other harmful components.

15.4 We make no representation that:
i. the App or any Account therein is available for use outside of the United States of America; or
ii. the Services or other content on the App are appropriate or available for use outside the United States of America.

15.5 WE WILL ATTEMPT TO FIX ANY PROBLEMS WITHOUT ANY ADDITIONAL CHARGE TO YOU. THIS WILL BE YOUR SOLE AND EXCLUSIVE REMEDY IN RELATION TO ANY SERVICE DISRUPTION OR BREACH AND NEITHER DIGICEL NOR ITS AFFILIATES WILL HAVE ANY OBLIGATION OR LIABILITY IN RELATION TO ANY BREACH OR SERVICE DISRUPTION.

15.6 Your release of us:
i. In entering this release, You expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which You may know or suspect to exist in Your favour at the time of agreeing to this release.
ii. If You have a dispute with any other App User, You release us from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

16 LIMITATIONS OF LIABILITY

16.1 Neither You nor Digicel’s liability: (a) for death or personal injury caused by its negligence; (b) for fraudulent misrepresentation or for any other fraudulent act or omission; (c) for breach of any statutorily-implied term as to title to goods supplied; (d) for any other liability which may not lawfully be excluded or limited, is excluded or limited by these Terms, even if any other term of these Terms would otherwise suggest that this might be the case.
16.2 Neither Digicel nor its Affiliates will be liable (whether from breach of contract, tort (including negligence), breach of statutory duty or otherwise) for any: (a) loss of profit; (b) loss of sales, turnover, revenue or business;
(c) loss of customers or contracts; (d) loss of or damage to reputation or goodwill; (e) loss of opportunity; (f) loss of anticipated savings; (g) loss of any software or data; (h) loss of use of hardware, software or data; (i) loss or waste of management or other staff time; or (j) indirect, consequential or special loss, arising out of or relating to these Terms, whether or not such loss was foreseeable or if the Party which would otherwise be liable for such loss was advised of its possibility (and, for the purposes of this Section, the term ‘loss’ includes a partial loss or reduction in value as well as a complete or total loss).
16.3 Neither Digicel nor its affiliates will be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss, damage, expense or liability incurred or sustained as a result of: (a) the use of any Service except for its normal intended purpose; (b) any adaptation or modification of any Service or integration or combination with any other product or material not supplied by Digicel, in each case carried out by anyone other than Digicel or without its express written consent; (c) the compliance by Digicel with any design, specification or instructions provided by You on Your behalf; and/or (d) any The App Merchant content or Third Party Services.
16.4 Subject to the first, second and third paragraphs of this Section, Digicel’s total liability arising out of or relating to these Terms or its subject matter and to anything which it has done or not done in connection with the same (whether from breach of contract, tort (including negligence), breach of statutory duty or otherwise) will be limited, in respect of each event or series of connected events, to the greater of: (a) the total of all amounts payable by You under these Terms in the three-month period immediately preceding the event giving rise to such liability (or, in the case of a series of connected events, the first such event); and (b) $5,000 USD.

17 THIRD PARTY SOFTWARE

17.1 Except as expressly set out in these Terms, all third-party software and products sold with the Services are provided solely according to the warranty and other terms specified by PayGo Mobile LLC, Stripe, Inc., or any other third-party which provides services or products through the App. These third-party providers are solely responsible for service and support for its software.

18 INTELLECTUAL PROPERTY

18.1 The Intellectual Property Rights in all data, information, systems, processes or other material used by or developed by us for the purposes of providing the Services or performing its obligations under this Agreement shall, or upon their creation, remain vested in us or its licensors. You shall use such material only for the purpose of receiving the Services, as contemplated by this Agreement. Save where otherwise specified, the Intellectual Property Rights and contents of all the Application are owned by us or its licensors.

19 ARBITRATION

19.1 Any dispute between You and Digicel arising out of or in connection with these Terms or any Additional Terms, including in respect of their interpretation, subject-matter, or termination, shall be finally and exclusively resolved by binding arbitration under UNCITRAL rules, whose rules are deemed to be incorporated by reference into these Terms.
19.2 The number of arbitrators will be one. The place and seat of arbitration will be New York. The language to be used in the arbitration proceedings will be English.
19.3 To the extent permissible by law, the determination of the arbitrator shall be final, conclusive, and binding upon the parties hereto. Each Party will be responsible for their own costs.
19.4 For purposes of this arbitration provision, references to You and Digicel also include respective subsidiaries, affiliates, agents, employees, predecessors, successors and assigns as well as authorized users or beneficiaries of the Services.
19.5 If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

20 LIMITATION ON TIME TO INITIATE A DISPUTE

20.1 Any action or proceeding by You relating to any dispute must commence within one (1) year after the cause of action accrues.

21 ASSIGNMENT

21.1 These Terms and any rights and licenses granted hereunder, may not be transferred, or assigned by You and any attempted transfer or assignment will be null and void.
21.2 We may transfer or assign the App, these Terms, or any right or obligation under these Terms at any time, with or without notice.

22 OTHER PROVISIONS

22.1 These Terms and any applicable additional Terms, constitute the entire agreement between You and Digicel and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.
22.2 You agree that there shall be no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in this agreement.
22.3 You agree that there shall be no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and any applicable Additional Terms.
22.4 If any provision of these Terms or any Additional Term is invalid or unenforceable under Applicable Law, then it will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
22.5 These Terms do not limit any rights that Digicel may have under trade secret, copyright, patent, or other laws.
No waiver of any term of these Terms will be deemed a further or continuing waiver of such term or any other term.

23 SEVERABILITY.

23.1 If, at any time, any provision of this agreement (or any part of a provision of this agreement) is or becomes illegal, invalid or unenforceable, that shall not affect or impair the legality, validity or enforceability of the remainder of this agreement (including the remainder of a provision where only part thereof is or has become illegal, invalid or unenforceable).

24 WAIVER.

24.1 Any waiver of a breach or default of any of the provisions of this agreement shall not be construed as a waiver of any succeeding breach of the same or other provisions, nor shall any delay or omission on our part to exercise or avail of any right, power or privilege operate as a waiver of any breach or default by You.

25 GOVERNING LAW

25.1 This Agreement is governed by and will be construed in accordance with the laws of New York. If for any reason a claim is allowed to proceed in court rather than arbitration as mandated by the Terms and Conditions, each party waives any right to a jury trial. You agree to the personal jurisdiction by and venue in the state and federal courts of New York in the State of New York or a United States District Court for the Southern District of New York located in New York and waive any objection to such jurisdiction or venue. Nothing contained in this Governing Law provision shall be construed as a waiver of Digicel’s right to arbitration.

26 NOTICES.

26.1 Save where expressly provided, any notice required to be given by us to You in connection with the subject matter of this agreement may be given by email or via the Application.

27 PRIVACY

27.1 Protecting Your privacy is very important to us. Please review our Privacy Policy in order to better understand our commitment to maintaining Your privacy, as well as our use and disclosure of Your information.

28 REFUND POLICY

This Refund Policy outlines the terms and conditions governing refunds for the services provided through the Digicel Call International App ("the App") offered by Digicel and its affiliates and third-party providers (hereinafter collectively referred to as "Merchants"). By using the App and its related services, you agree to adhere to this Refund Policy as part of the overall Terms of Use

“We” or “us” means Digicel Caribbean Limited, a company registered under the laws Barbados with registered offices are located at One Welches, Welches, St Thomas, B22025, Barbados.

“You” means the person purchasing airtime from the Digicel Call International App (and “your” shall have the same meaning).

28.1 REFUND ELIGIBILITY

Refunds shall be considered at our sole discretion in the following circumstances:

a. Purchases made for Incorrect product: Where a customer makes a purchase or one product in error under the impression that it is another product a refund will be issued immediately.

b. Unauthorized Transactions: If unauthorized transactions occur on your account, you may be eligible for a refund subject to verification by our team.

c. Recharges Not Received: If your credit card is charged but the Top Up or calling balance recharge was not received by the customer, a customer service representative will assist in having the Top Up or calling balance recharge applied to the account. In the event we are unable to apply the Top Up or calling balance recharge to the account we will provide a refund.

d. Device Limitations: If the Digicel Call International app is unable to function properly on the customer’s device a customer service agent will attempt to assist the customer in resolving the issue. If we are unable to resolve the problem for the customer, the refund will be processed.

28.2 REFUND PROCESS

You can request a refund within seven (7) days of the purchase date of the service disruption, unauthorized transaction, or device limitation. To request a refund, you must follow these steps:

a. Contact Support: You may contact our customer support team by using the customer service contact number or email address in the App or on the Digicel website to initiate the refund process.

b. Provide Details: You should clearly state the reason for your refund request and provide any relevant information or evidence (where applicable) to support your claim.

c. Verification: Your refund request will undergo verification to determine eligibility based on the circumstances outlined in Step 2 above.

d. Resolution: Upon successful verification, refunds will be processed in accordance with the original payment method used for the transaction.

Your refund is processed subject to the original payment method. If you pay by credit or with debit card, refunds will be sent to the card-issuing bank within three (3) days of the verification process being completed by Us. Once the refund has been initiated by us the number of days it takes to reflect in your account may vary depending on the process of the card-issuing bank. Please contact the card-issuing bank with questions about when the credit or refunded balance will be posted to your account.

28.3 NON-REFUNDABLE TRANSACTIONS

The following transactions are non-refundable. Therefore, any refund request made in relation to the items stated below will not be honored.

a. Top Up Transactions that have been received by the destination number.

b. If you use all or part of your calling balance you are only eligible for a refund of your remaining balance. If the calling balance is zero you are not eligible for a refund.

c. You are not eligible for a refund of any bonus amounts added to your account as part of a promotion, and any bonus amounts will be removed from your account if you are associated with a transaction that has been refunded. Refund requests made in relation to recharges a maximum of 24-36 hours after the purchase has been completed.

We advise you to regularly check for updates as this Refund Policy is subject to amendment by Digicel and its affiliates at any time. Any changes will be communicated through the App or other designated channels, and your continued use of the services will constitute acceptance of the revised policy.

Subscription/Auto Pay Cancellation Policy

Users who opt into the auto recharge/auto top up subscription at checkout can cancel at any time, without penalty, by contacting customer support by phone or email. Users also have the ability to cancel their subscriptions through the mobile app in the My Account section.

29 CONTACT INFORMATION

29.1 If You have any questions regarding these Terms or the Services, please contact us at:

Digicel Address: 701 Waterford Way, Miami, FL 33126 Phone: 1-855-734-9221
Email: digicelcallinternational.support@digicelgroup.com

Date of Last Revision: 1/11/2024