Frequently Asked Questions
The app, the pinless access number, funds, and rates. Still stuck? Call us at 1-855-734-9221.
Getting Started
What is the Digicel Call International app?
Our award-winning app brings the savings and convenience of Digicel Call International to your Android phone or iPhone. It lets you call anywhere in the world at very competitive rates, and you can also use it to add funds to your calling balance.
What are the charges for using the app?
The DCI app is free to download from Google Play and the App Store, with no monthly charges or commitments. Once you add funds to your account, you are charged a per-minute rate for the destination you call.
Does the app replace my mobile service provider or plan?
No. DCI does not replace your current mobile service provider or plan. The app uses your existing mobile service to connect to the Digicel Call International platform. You can place calls using either the app or a local access number.
What devices are supported?
The app works on Android phones and iPhones.
How soon can I use the app after installation?
The app is ready to use as soon as it is successfully installed on your phone and you have registered to create your account.
Can I use the app when I am not in the U.S.?
No. Unfortunately the app is not available outside of the US at this time.
Installing The App
How do I install the app on my Android device?
- On your phone, open the Play Store.
- Search for Digicel Call International and select it.
- Tap Install.
- Open the app and follow the steps to create your account.
How do I install the app on my iPhone?
- On your iPhone, open the App Store.
- Search for Digicel Call International and select it.
- Tap Get, then confirm the download.
- Open the app and follow the steps to create your account.
Can I use the app on an Android tablet or iPad?
The app is designed for a device that can make and receive phone calls and has a US number associated with an operator. It is not designed for use on a tablet or iPad.
Can I install the app on multiple phones and share my balance?
No, we do not have this feature available at this time.
Making Calls
How do I make a call with Digicel Call International?
First, you need a DCI account with funds for international calling. You can add funds at any UNITRANSFER or CAM Transfer location in the US. Using your phone, dial the local access number provided when you created your account. Listen to your balance, and when you hear the prompt, dial the number you wish to call, including the country code, city code and phone number.
How many contacts can I store in the app?
You can access all of the contacts stored in your phone's native address book, simply by tapping the Contacts button.
Do I need my provider to enable international calling on my phone?
No. The only phone service you need is domestic calling within the U.S. If your plan does not include nationwide U.S. coverage, confirm that calls to your DCI access number will not incur an additional cost.
Funds & Payments
Can I add funds directly in the app?
Yes. You can add funds in the app with your credit or debit card.
How do I add funds for international calling?
You can add funds with a credit or debit card directly in the app or by calling customer service at 1-855-734-9221. You can also add funds with cash at any UNITRANSFER or CAM Transfer location.
What credit and debit cards do you accept?
Digicel Call International accepts the following cards:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Discover
Can I pay using my bank account?
We do not accept payment by bank account, PayPal, or check at this time.
How do you protect my credit card information?
The information you submit in the app is protected by industry-standard encryption. All credit card information is then encrypted a second time before being stored on our secure billing servers.
Rates
Where can I find the rates to the countries I call?
You can contact customer service or visit the rates page.
The rate on the app is different from what I was charged.
The rate sheet shows two rates per country, landline and mobile, which are the lowest rates for each type. Depending on the actual operator of the phone being called, the rate can vary.
I made a call but was charged a higher rate.
Rates change as a country's telecommunication rates and regulations change. Please check the rate page on the website or in the app for the most current rate to any destination.
Troubleshooting
I registered my phone number but can't use the service.
The service is only available from a US phone number associated with a US mobile operator. It is not compatible with Google Voice or magicJack numbers, or international phone numbers.
I'm unable to connect with the number I'm calling.
Please call our customer service line at 1-855-734-9221 and one of our agents will help resolve the issue.
I received an “account not set up” error when placing a call.
This appears when our system does not recognize your phone number. Make sure your registered number is not blocked on your device, or try one of our local access numbers instead of dialing from the app. If it persists, call customer service at 1-855-734-9221.
How do I view my call history?
Please contact customer service for help with this, or view your call history in the DCI app on your phone.